Setup, Configuration and Customization
Expert knowledge of Enterprise systems Microsoft Dynamics 365 CRM, Salesforce, Atlassian Confluence and JIRA, Smartsheet, G Suite for Business, multiple social media, email and content marketing systems and more.
Product Documentation and User Training
Produces detailed product and technical documentation for systems configuration, user guides, product manuals, knowledgebases, with a combination of text and annotated screenshots and video screen recordings.
Project Management Processes
Creation, documentation and implementation of project management processes with workflows, responsibilities, systems, project tracking, issues and risks tracking and reporting. PMP (Project Management Professional) Certified.