Setup, Configuration and Customization
Setup, configuration and integration of business social media accounts, email marketing system, analytics and webmaster tools for small or enterprises businesses.
Expert knowledge of enterprise systems Microsoft Dynamics 365 CRM, Salesforce, Atlassian Confluence and JIRA, Smartsheet, G Suite for Business, and multiple social media, email and content marketing systems.
Product Documentation and User Training
Produces detailed product and technical documentation for systems configuration, user guides, product manuals, knowledgebases, with a combination of text and annotated screenshots and video screen recordings.
Leads user training for new systems and software, including hands-on demonstrations, presentations and online, interactive training sessions for your company team.
Project Management Processes
Creation, documentation and implementation of project management processes with workflows, responsibilities, systems, project tracking, issues and risks tracking and reporting. PMP (Project Management Professional) Certified.
20+ years experience in IT project management, managing large-scale enterprise systems development and implementation. Super organized, proactive, fast worker, and delivers.